FAQ s Content

How to order a book from https://www.onlyschoolbooks.com?
Steps to order a book in https://www.onlyschoolbooks.com
1. Click on the add to cart button in the book details page to order. It will ask you to “proceed to checkout”. Click on “proceed to checkout” button will display login page.
2. If you are already a registered user, login with the registered user id and password. Otherwise, create an account in onlyschoolbooks.com by clicking Register link on the login page.
3. Click on the add to cart button in the book details page to order. After adding all the books, click order to view the invoice.
4. Click “proceed to checkout” button to continue the order.
5. Then you need to select payment option Payment Method: (Cash On Delivery / Payment Through CCAvenue)
6. You will receive an invoice copy to your email address. Also we will receive one copy of your invoice.
7. The CCAvenue will write to you with payment details.
8. After receiving the money we will dispatch books to your shipping address.

How customers can protect themselves on online-transactions?
1. Always shop or make payments through trusted / reputed websites and bookmark those sites if you use them regularly.
2. Ensure that the URL of the website is correct by verifying it in the address bar of your computer browser.
3. Do not click on links in emails or on referral websites to visit the online shopping site. Always type the URL in the address bar of the browser to visit the website.
4. Do not enter your confidential account information such as Credit Card Numbers, Expiry Date, CVV values, etc on any pop-up windows.
5. If you are a frequent online shopper, signup for Verify by Visa and Master Card secure code program.
6. Check for PAD LOCK symbol on the webpage before furnishing your Credit Card Numbers, Expiry Date, PIN and CVV values, etc to make payments.
7. Make note of the transaction IDs for future reference incase of disputes.
8. Check your account statements regularly and bring any fraudulent transaction to the notice of Bank.
9. Do not respond to emails seeking your confidential account information that try to lure you with offers, jobs or prizes etc.

Is it mandatory to create an account to place orders?
It is mandatory to create an account in the website. The profile captures your name, e-mail id, contact number, delivery and shipping address. This is the part of the service delivery requirement. Of course we maintain your personal information with utmost confidentially as per our Privacy policy. By creating an account with our store, you will be able to move through the checkout process faster, store shipping addresses, view and track your orders in your account and more.

Does Onlyschoolbooks.com on the Internet offers any discount?
Giving value to our customer is our key objective. We always ensure the best of discount to our customer. Offers & discounts are subject to change and it’s is valid as per the terms and conditions.

How can I know the product availability?
If you see an “Add to cart” button on the product page, it indicates the availability of stock. Stock availability is subject to change and it depends on the number of orders we receive for the day.

What are the Payment options available at Onlyschoolbooks.com on the Internet?
You can make your payments through debit cards, credit cards, internet banking and other modes except COD. COD option is also an available as a payment mode for certain product (Refer COD policy)

How do I know whether the payment through credit/debit card is successful?
Once your order is authorized by the bank, you would get a confirmation email from Onlyschoolbooks.com with an order number. You may also log on to your account and check the status, if the status is authorized. Your order is successful.

What should I need to do, if my payment is not successful?
You may call/write to our customer care to check the status of the order. The customer care will guide you in case of any issues.

What is Cash-on-delivery? How can avail this option?
Cash on Delivery is a payment mode which is availed for shopping most of the products and is serviceable in most of the Pin codes. You need to pay only in Cash at the time of delivery. (Refer COD Policy)

Are there any hidden charges for the product I purchase?
There are no hidden charges for any of the products/merchandise sold on Onlyschoolbooks.com

When does my account get activated after I have made the payment?
If you make the payment through debit card, credit card, net banking or mobile, your account will get activated almost immediately. If the payment is through any of the offline modes like Money Order, cheque, demand draft or cash, the account will be activated only after the realisation of the payment by our accounts department. If you pay for your subscription by depositing the cash at the designated bank, your account will be activated after the original pay-in-slip reaches us.

How can I know the status of my order?
You can log on to “my account” page and view the item wise status. You can also contact to our customer care for further details.

How long will it take me to receive the products that I have ordered?
While you add an item in your cart, it will indicate the committed delivery time line in the product display page. We will strive to deliver most the products as per the committed timeline and If in case of any deviations to the timeline; we will give intimation to your registered e-mail id. Time line may changes as per the stock availability in our warehouse & suppliers Onlyschoolbooks.com

How can I track the status of the shipped items?
Once the items are shipped, you will receive a dispatch notification email to your registered e-mail id from us. This will have airway bill number and courier name. You can use this information to further track your order from the respective courier website. You may also contact the customer care for the status.

How will I come to know about the delay in shipment?
As a process, we intimate customer’s on item getting delayed beyond lead time agreed or mentioned in the website. This happens in case the orders are more than the stock availability at our warehouse of supplier.